Privacy policy

 

Privacy Policy

Last Updated: 16 September 2025

Start Right PTE Ltd (“Start Right”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage with our school health screening services and website.

1. Source of Personal Data

We collect personal data directly from you, the parent/guardian, with your explicit consent when you:

  • Register your child for a screening.
  • Purchase a health screening.
  • Communicate with us via email or our website.

By providing this information, you consent to our collection, use, and storage of the data as outlined in this policy.

2. Information We Collect

We may collect the following types of personal data:

  • Child Information: First name, last name, date of birth, year group, class name, school name, identification number, and screening type selected.
  • Parent/Guardian Information: Name, email address, and phone number.
  • Correspondence Records: Emails and communications with you.
  • Payment Information: Payment details, billing information, and related records required to process transactions.

3. Why We Collect Your Data

We collect personal data to:

  1. Deliver the health screening services you purchased.
  2. Communicate with you about appointments, results, and enquiries.
  3. Coordinate schedules with schools.
  4. Process payments and manage billing.
  5. Provide customer support.
  6. Improve our services, including system maintenance, bug detection, and error reporting.
  7. Maintain business records and comply with legal and regulatory requirements.
  8. Ensure security, prevent fraud, and conduct audits.

4. Disclosure of Personal Data

Your personal data may be shared with trusted third parties, strictly for service delivery purposes:

  • Schools: To coordinate schedules, we may share your child’s full name, date of birth, year group, and class name.
  • Medical Service Providers: Software systems may receive your child’s name and date of birth to conduct accurate screenings.
  • Payment Processors & Financial Institutions: For secure payment processing only. Data handling may comply with standards such as the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)).
  • Website Host & E-Commerce Platform (Shopify): Shopify hosts our website and processes payments. Shopify complies with international security and privacy frameworks.

We do not sell, rent, or trade your personal data.

5. Consent and Ownership of Records

  • Screening results and related records are owned by you, the parent/guardian.
  • By providing your information, you consent to our collection, use, and storage of your child’s data for the purposes stated in this policy.
  • You may withdraw consent or request deletion of records at any time.
  • Withdrawing consent may affect our ability to provide services.

6. Security and Retention of Your Information

  • Screening result records are stored securely with password protection and two-factor authentication (2FA).
  • Access to your child’s clinical result records is restricted to our Chief Executive Officer (CEO).
  • Records are retained for three (3) years, after which they are permanently deleted.

7. Use of Anonymised Data for Reporting and Insights

After screenings, anonymised and aggregated data may be used to:

  • Provide schools with statistical information on service engagement.
  • Report overall pass and refer results (without identifying individual children).
  • Generate insights into health trends in Singapore’s international school setting.
  • Support internal analysis, sales, and marketing.

No identifiable personal data is ever disclosed or used in these reports.

8. Data Access, Correction, and Deletion Requests

You have the right to access, correct, or delete your data and your child’s records.

  • Requests can be sent to hello@startrighthealthcare.com.
  • We will respond within 48 hours, subject to legal and regulatory requirements.

9. Confidentiality

We safeguard personal data from unauthorised access, use, disclosure, or modification by:

  • Applying strict internal processes.
  • Restricting access to authorised personnel only.
  • Protecting IT systems with updated security software and monitoring.
  • Using 2FA for administrative accounts.

Note: Screening reports are emailed directly to the parent/guardian (to the email provided at point of sale). Results are not shared with schools or third parties unless you choose to do so.

10. Cookies and Website Use

Our website uses cookies and tracking technologies to:

  • Improve browsing experience.
  • Analyse website usage.
  • Support functionality such as payments and log-ins.

Cookies may include small files stored on your device that track preferences and usage patterns.

  • You can manage or disable cookies in your browser settings, though some features may not function properly.
  • By using our website, you consent to our use of cookies as described.
  • Shopify, our website host, also uses cookies. See their Privacy Policy and Cookie Policy.

11. Complaints

If you have concerns about how we process your personal data, please contact us at hello@startrighthealthcare.com.
You may also lodge a complaint with your local data protection authority, depending on your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will:

  • Be posted on our website.
  • Reflect the revised “Last Updated” date.
  • Include notification as required by applicable law.

13. Contact Us

For any questions about our privacy practices, this policy, or to exercise your rights, please contact us:

📧 hello@startrighthealthcare.com